Personal data is information about you we collect and store to maintain a good relationship with you as a customer and in order to deliver our services. We collect information related to you as a person and to your services. That information may contain some of the following:

Personal- and contact details

Name, address, e-mail address, telephone number, personal ID number and other identification details. This may also include information about your user-id, password and other information you have provided when you’ve been in contact with us.

Payment information

Credit and payment information, billing information, bank account number, etc. The safety is obviously higher than usual here in order to ensure nobody can access your information.

Information about products and services

Information about the products and services you’ve purchased.

Financial information

Your income, debt, other credit in the event there are any, and other information relevant to your credit check.

Historical information

Your previous purchases, payments, and credit history.

The information we collect and store about you may be retrieved from different places depending on the purpose and occasion. The information we collect can e.g. depend on which of our services you use, as well as whether or not you’re a consumer or a representing a company.

We collect and store information that:

• You submit personally when you become a customer of ours and when communicating with us – e.g. when you sign an agreement or contact us for information.
• Is created when you use any of our services – e.g. when visiting our website, make phone calls, and send e-mails.
• Comes from other sources – e.g. publicly available personal registers, registers used for credit assessment purposes and from other partners.
• Is collected by our web flows using “cookies”, pixel tags or other solutions that collects information on and from your browser.

We continuously work with protecting our customer’s integrity. Our safety work concerns the protection of persons, information, IT-infrastructure, internal and public networks, as well as office buildings and technical facilities.

We pay particular attention to information security in respect of your personal data in order to prevent this data being distributed to third parties or being lost, or to detect such instances. Only the people who need access to your personal data in order to do their jobs are allowed to access it. Processing of personal data is logged and checked systematically. Information is encrypted using generally recognized and secure encryption methods.

We never retain information longer than necessary. Some information is deleted immediately, other is saved for different lengths of time depending on the intended use of the data and our legal obligations.

Personal data is saved as long as you’re a customer with Telia Finance and subsequently for a maximum of 24 months after the contractual relationship has ended. Exceptions are applicable for matters where there’s material that has to be saved according to the law, such as the Accounting Act or the Act on Money Laundering and Terrorist Financing (Prevention). Conversations recorded by customer service is stored for 14-28 days.

We may provide your personal data with what’s called a ”third party”, i.e. corporations and organizations not connected with Telia Finance. Examples of such may be:

Subcontractors and other companies within Telia Company who process information on our behalf

In some areas we hire suppliers and in some cases even our own group companies, in order to deliver our services. This means they also require certain information about you as a customer. However, these parties are not allowed to use information about you for any other purpose than to provide the service or the terms specified by us.

Authorities

We may be obliged to submit personal data to the police, for example, by law or pursuant to an official decision.

Other

If you have provided your specific consent for it, we may even in cases other than those stated above provide your personal data with companies, organizations or persons outside of Telia Finance.

Transfer to third countries

Some suppliers may have parts of their operations in countries outside of Sweden or EU/EEA (known as ”third countries”). If we in order to provide you with the service transfer your personal data to a supplier in any such third country, we will undertake appropriate security measures and ensure that the information transferred is handled in accordance with applicable law. The EU Commission has decided that some countries meet the level of security required for personal integrity. We also conclude agreements with our suppliers regularly, stating that they are obliged to apply clauses approved by the EU Commission concerning protection of personal integrity.

Links

The EU commissions list of approved third countries is available here: Adequacy decisions (europa.eu)

The EU commissions standard articles are available here: Standard Contractual Clauses (SCC) (europa.eu)

The Swedish Authority for Privacy Protections page on transferring personal information to a third country is available here.

The data protection authorities' respective pages on transferring personal information to a third country is available in local languages, please see the following links for the authority of the respective country: Sweden, Finland, Norway, and Denmark.