Telia Finance strives for continuous improvement and quality assurance of the company's products and services. As part of this, Telia Finance always take customer complaints and customer opinions very seriously. To assess any discontent in an efficient and attentive manner, Telia Finance has adopted a complaints management policy which follows the Swedish Financial Supervisory Authority's general guidelines regarding complaints management for consumers. Telia Finance's Complaints Manager is the Head of Legal.

If you have a complaint

As a first step, we ask you to contact the customer service in your country. Customer service is happy to help you with any questions or misunderstandings and may take your opinions further. The contact information to our local customer services is stated in the purple boxes above.

I'm a private person who have contacted customer service, but I'm still discontent, what should I do?

If you are discontent despite the contact with our customer service, please write us a complaint by using this form. Based on the information in the complaints form, Telia Finance will make an assessment of your complaint.

All complaints are handled in an objective and careful way. Our aim is to answer your complaint as quickly as possible, but we may need some time to make a decision. We will keep you informed and get back to you regarding the handling of your complaint within 14 days.

External guidance and advise

If you are a private person, you may receive guidance and advise from local authorities. Furthermore, if you are discontent with our decision, you can always bring your errand to the General Court or the National Institution for Complaints.

Please find more guidance and contact information under the local pages.